• Shipping and Return Policy


  • Introduction
    By visiting, viewing, or ordering from our website you agree to acknowledge and be bound by the Terms and Conditions outlined in this agreement. This Agreement outlines the trading Terms and Conditions bound to all WheelsAPE Industries Australia Pty Ltd. ABN: 20 645 380 721 transactions incorporating but not limited to online, fax, phone, and email orders. Furthermore, this agreement outlines specific terms of use applicable to all aspects of our website. The words we, us, our, WheelsAPE Industries Australia Pty Ltd. ABN: 20 645 380 721 mean WheelsAPE Industries Australia Pty Ltd. ABN: 20 645 380 721 of “172 Canterbury Road, Bayswater North VIC 3153 Australia”. The words "you" and "your" refer to registered users, customers, resellers, associates, suppliers, or general public visitors to our Web Site. We may amend this Agreement at any time at our discretion by posting the amended terms on our Site. Any amendments to this document will be posted in the online News facility and welcome page. Except as stated below, all amended terms shall automatically be effective immediately after they are posted in the online News facility. This Agreement may not be otherwise amended except through a written request from you (signed) and agreed by us (signed). This agreement is effective on 01/09/2020.
    Governing Law
    The Terms and Conditions of this agreement are governed by the applicable statutory rules and regulations enforced by the Federal Government of Australia and the applicable State Government of the user purchasing the goods.
    Intended Use
    1.All material including but not limited to text, images, multimedia, advertisements, and downloadable content is published by us and made available to worldwide audiences. If you access this website outside of Australia, you do so at your own risk and you must comply with the rules and regulations enforced by your respective jurisdiction.
    2.You agree differing terms and conditions exist between local (Australia) and international customers.
    3.The general public of all ages may view all publicly available material and only copy it for personal use. You may only use the material for commercial purposes when you have prior written consent from WheelsAPE Industries Australia Pty Ltd. ABN: 20 645 380 721.
    4.Registered users may be but are not limited to the general public, employees, or representatives of companies, associations, governments, or any other corporate entity.
    Disclaimer and Limitation of Liability
    1.All material on our website is provided to you "as is" and "as available". We do not warrant or guarantee the accuracy, adequacy, or completeness of this material, and expressly disclaim liability for mistakes, misleading or absent information.
    2.To the maximum extent permissible by law and unless otherwise specified, we do not warrant, guarantee or make any representations and warranties of any kind, whether express, implied, or statutory.
    3.To the maximum extent permissible by law and unless otherwise specified, we do not warrant, guarantee or make any representations and warranties of any kind, whether express, implied, or statutory.
    4.Whilst we promise to actively combat malicious activities, we do not warrant, guarantee or make any representations our website will be safe from such behavior including but not limited to viruses, hackers, or denial of service attacks. Furthermore, we do not warrant, guarantee or make any representations that our website will be fully accessible at all times and disclaim any loss or damages as a result of it being unavailable.
    5.To the maximum extent permitted by law, we disclaim liability for any damages, including, without limitation, direct or indirect, special, incidental, compensatory, exemplary or consequential damages, losses or expenses, including without limitation lost or misdirected orders, lost profits, lost registrations, lost goodwill, or lost or stolen programs or other data, however, caused and under any theory of liability arising out of or in connection with (1) use of this site, or the inability to use this site by any party; or (2) any failure or performance, error, omission, interruption, defect, delay in operation or transmission; or (3) line or system failure or the introduction of a computer virus, or other technical sabotage, even if we or our employees or representatives are advised of the possibility or likelihood of such damages, losses or expenses.

    Shipping and Return Policy 


    Shipping policy

    Handling Time:

    For the products in stock, our warehouse's normal handling time is 1 working day.

    For the orders confirmed and paid before 11:59 am (Sydney Time), the shipment will be arranged on the same day, or the shipment will be arranged on the next day.

    For the custom-made products, eg. Custom forged wheels, the delivery time might be referred to the production process, please do not be hesitate to ask for a quote and estimated time plan at Sales@WheelsAPE.com

    Ship in Australia :

    We offer the local freight service to Australia nationwide. For most metro areas, the shipping cost will be automatically added and it will be included in the total price at the checkout.

    If you are from remote areas or the countries' sides, after the order is reviewed and confirmed, one of our sales team will contact you if there is any extra freight cost that may occur.

    You must have your order paid and make the appointment with us within 24 hours upfront.

    Shipping Period in Australia :

    All the orders will be shipped using Toll/ TNT for local delivery.

    VIC: 1-2 Working days NSW(ACT)/SA: 2-3 Working days

    TAS : 3-5 Working days QLD: 3-6 Working days

    WA: 5-8 Working days NT: 6-9 Working days

    Pick-Up ( VIC & By appointment only) :

    We do NOT take payment at the pick-up, the order must be PREPAID.

    You must make the appointment with us in 24 hours upfront and have your pick-up order number ready.

    Our warehouse is located at Bayswater North, Victoria, Australia.

    Please note Missing your pick-up appointment over 30 mins which may occur an operation cost of $25.00 each time. and the new appointment might need to be re-arranged again and the operation cost needs to be paid before the next pick-up.

    Ship Overseas/International :

    Yes, Whether you’re ordering directly from us online or an authorized Rseries Wheels Dealer from other countries, we ship all across the globe. We will offer you the freight quote through an email inquiry.

    Returns Policy

    • Customers must register at the time of purchase to ensure that they have access to the time-span protection from the date of purchase in our product quality assurance program.
    • We only offer the warranty to the original buyer’s products. Any second-hand or traded products might not be valid to the company warranty policy.
    • Customers must apply for after-sales service through the dealer or retailer of the product they originally purchased.

    Procedures to follow while making a claim/return

    1.Contact our Customer Service Representative to make the company aware of your claim.

    2. Include the following items:

    a) A copy of the original invoice for the warranted wheels/products

    b) A written statement or email explaining the problem you have encountered, the circumstances in which the problem occurred, and the year, make, and model of the vehicle on which the wheels were initially installed.

    c) A clear photo of the production information laser mark for the warranted wheels/products, which are usually located at the inner barrel of the wheels.

    3. Upon receipt of the wheels, Rseries wheels will inspect them per the warranty claim and contact the customer to determine the appropriate course of action.

    4. If it is determined that upon inspection of the returned wheel(s), it qualifies under the terms of this warranty, Rseries wheels, will at their own expense, either repair or replace the warranted wheel(s) at its sole discretion.

    5. Rseries wheels assume no responsibility for sending, removing, or re-installing the wheels on the vehicle, loss of vehicle use, loss of time, convenience, or other consequential expense.


    All the products must be in new unused, uninstalled condition and returned in original boxes with all original packaging. YOU HAVE 5 BUSINESS DAYS TO NOTIFY US IF ANY PRODUCT WAS DAMAGED IN TRANSIT.
    Products which have been installed on a vehicle or had tires mounted onto them are NON-RETURNABLE.
    A 15% Restocking fee will apply to items returned after 15 days. NO returns are accepted after 30 days. NO EXCEPTIONS.

    Refunds (if applicable)

    1.Damaged or faulty goods may be returned to us freight-free. or you might be responsible for paying for your own shipping costs for returning your item. If you are shipping an item over $50, you should consider using a trackable shipping service or purchasing shipping insurance. We don't guarantee that we will receive your returned item.

    2.The Special order goods are Non-Refundable.

    2.Any return on items purchased is subject to a 10% handling charge.

    3.The passing of property: Goods listed in this invoice remain the property of (WheelsAPE Industries Australia Pty Ltd.ABN: 20 645 380 721) until payment is made in full.

    4. Pick-ups - No responsibility will be taken for goods left behind over 2 days.

    5. Shipping costs are Non-Refundable.

    Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

    If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 30 days.No cash refund.

    Exchanges (if applicable)

    We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@WheelsAPE.com and send your item back to us.

    What is covered?

    • Peeling off the clear coat, paint, or chrome finish.
    • Wheels with a radial or lateral run-out greater than 0.020 inch/0.50mm, provided there is no evidence of impact.
    • Stress cracks in the wheel, provided there is no evidence of impact.
    • Bubbles in the paint or chrome or other blemishes in the finish of the wheel.
    • Wheels that leak air.
    • Improper machining of the center bore or lug holes.

    What is not covered? (Exclusions)

    • Wheels with a radial or lateral run-out less than 0.020 inch/0.50mm.
    • Wheels damaged or knocked out-of-round due to: tire installation, lowered suspension, impact, off-roading, accident, racing, negligence, misuse, or exceeding the load rating or tire diameter (see installation instructions).
    • Cosmetic damage caused by poor maintenance, exposure to corrosive agents and/or environments, impact, “curb rash”, road hazard, or neglect.
    • Paint chipping around the lug holes due to contact with installation tools.
    • Cosmetic warranty for wheels purchased as “blemished” (structural warranty still applies, however).
    • Wheels claimed by someone other than the original purchaser.
    • Wheels transferred to another vehicle, resulting in an improper fitment.
    • Wheels that have been repaired, altered, or used with adapters and/or spacers.
    • Wheels where WheelsAPE’s installation instructions have not been followed (supplied with each wheel).
    • Wheels that have been installed with other than WheelsAPE approved accessories.

    This warranty is given by Rseries Wheels and is in lieu of all other expressed or implied warranties, whether oral or written. All implied warranties, such as warranties of merchantability or fitness of a particular purpose, shall be limited to the duration of this warranty.

    Contact Us

    1300 321 998 (Australia only) Mon-Fri 09:00 - 17:00 (Sydney Time)

     Email to Rseries@WheelsAPE.com


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Privacy Policy
This site is owned and operated by WheelsAPE International Holding Ltd.. (hereafter referred to as “WheelsAPE International Holding Ltd.”). This policy is relevant to all Internet properties owned by Wheel Pros.
WheelsAPE International Holding Ltd. collects information if you visit our Internet properties AND register for a contest or a newsletter, purchase products, obtain information regarding one of our products, enrol as a member in an online community owned by WheelsAPE International Holding Ltd., request other information, or otherwise communicate with us about our offerings. The information we collect about you can include name, address, telephone number, e-mail address, credit card number and expiration date, password, purchase history, IP address, what web sites visitors come from, which pages are visited at this web site, and information about online activities that are directly linked to them.
WheelsAPE International Holding Ltd. uses Google Analytics to collect data about our traffic via Google advertising cookies and identifiers, in addition to data collected through a standard Google Analytics implementation. For more information, or to learn how to opt out, please visit http://www.google.com/intl/en-GB/policies/privacy
WheelsAPE International Holding Ltd. will collect and use your information to render services to you; respond to your inquiries; market and sell to you products, programs, and services offered by WheelsAPE International Holding Ltd.. WheelsAPE International Holding Ltd. will not sell or rent your information to any other companies or affiliates. In addition, WheelsAPE International Holding Ltd. may use information to conduct other legitimate business activities, such as protecting the security of the Internet properties and of WheelsAPE International Holding Ltd. networks, guarding against potential liability, engaging in debt collection, responding to a court order or subpoena, preventing fraud, complying with law, and complying with a legally permitted inquiry by a government agency or regulator.
If necessary for the purposes mentioned above, WheelsAPE International Holding Ltd. may transfer your information to third parties and these third parties may use your information for such purposes. These third parties may include WheelsAPE International Holding Ltd.’ dealers, advisors, companies providing products and services (such as IT systems suppliers) to WheelsAPE International Holding Ltd. and, to the extent required by law, regulatory authorities (including tax authorities).
If the version of this Internet property you are using allows you to purchase products or services online, your information will be used to complete any transactions you wish to enter into, including credit card processing and credit checks. Please note that WheelsAPE International Holding Ltd. dealers are independent from WheelsAPE International Holding Ltd..
In addition, in the event that all or any part of WheelsAPE International Holding Ltd. is sold to a third party, we may transfer your information to the third party buyer as part of the assets of the business.
We may share anonymous aggregated demographic and general trend information with any third party we choose.
You may request, at any time, that the information you provide not be used for direct marketing purposes by WheelsAPE International Holding Ltd. by indicating at your time of purchase that you do not wish to receive these communications or by “opting out” when you do receive a communication. opt outs are present at the bottom of all communications.
Written correspondence for removal from our direct marketing efforts should be made to:
WheelsAPE International Holding Ltd. 
6/18 Star House. 3 Salisbury Road. Tsim Shatsui. HongKong 

As is the case with many sites, when you visit Internet properties and complete a registration form, we will place a “cookie” on your computer, which helps us identify you more quickly when you return. Cookies are small pieces of information stored by your browser on your computer’s hard drive and are used in website system administration to keep track of movement of an individual from one screen to another. We will use “cookies” alone or in conjunction with other devices described below, to understand how you arrived at our web sites, to determine which pages or information you find most useful or interesting at our own web sites, and to make choices about how to deliver the most relevant marketing messages about our products to you. This information may also be used by our staff to detect and resolve web site problems and to assist with customer support concerns.
Most web browsers automatically accept cookies, but you can usually change your browser settings to prevent acceptance a “cookie” offered by a web site. If you experience any problems using our website, please contact:
WheelsAPE International Holding Ltd. 
6/18 Star House. 3 Salisbury Road. Tsim Shatsui. HongKong 
To prevent unauthorized access to your information, we have put in place physical, electronic, and managerial procedures (including Secured Socket Layer technology for credit card transactions). We will use various electronic means to keep transaction information transferred over the Internet as secure as generally available transaction technology reasonably permits.
We recognize the importance of protecting the privacy of children. For this reason, we do not collect or maintain information from children we know are under 13 except as permitted by law.
Effective as of January 1, 2020
If you are a California resident, the processing of certain personal data about you may be subject to the California Consumer Privacy Act (“CCPA”) and other applicable California state privacy laws. Beginning January 1, 2020, the CCPA gives you certain rights with respect to the processing of your personal data (known as “personal information”, as described in under the CCPA).
This supplement provides additional privacy disclosures and informs you of your additional rights as a California resident, and should be read in conjunction with our Privacy Policy.
Personal Information Collected and Processed
Wheel Pros Privacy Policy sets forth the categories of personal information that Wheel Pros collects and processes about you, a description of each category, and the sources from which we obtain each category.
Requests to Exercise Your Rights
RIGHT TO KNOW REQUEST – Under the CCPA, you have a right to request information about our collection, use, and disclosure of your personal information over the prior 12 months, and ask that we provide you with the following information:
1.	Categories of and specific pieces of personal information we have collected about you.
2.	Categories of sources from which we collect personal information.
3.	Purposes for collecting, using, or selling personal information.
4.	Categories of third parties with which we share personal information.
5.	Categories of personal information disclosed about you for a business purpose.
If applicable, categories of personal information sold about you and the categories of third parties to which the personal information was sold, by category or categories of personal information for each third party to which the personal information was sold.
To make a verifiable request for information about the personal information we have collected about you, please access your Privacy Settings in your account profile to make a request by using the ‘Contact Us’ form on the Privacy Centre and select the option “I want to make a download a copy of my data” or emailing us at info@WheelsAPE.com.
RIGHT TO DELETE REQUEST – You also have a right to request that we delete personal information, subject to certain exceptions. You may exercise your right to delete by using the ‘Contact Us’ form on the Privacy Centre and selecting “I want to permanently delete my data” or emailing us at info@WheelsAPE.com.
HOUSEHOLD REQUESTS – We currently do not collect household data. If all the members of a household makes a Right to Know or Right to Delete request, we will respond as if the requests are individual requests.
REQUESTS, GENERALLY – Please note, if you did not register for a newsletter or contest, or purchase a product, we will not have enough information about you to verify your Right to Know and Right to Delete requests, as we do not keep sufficient information necessary to reidentify and link you to a prior visit to the website where data may have been collected. As such, we will be unable to verify and honour your requests. You may make a verifiable consumer request related to your personal information twice per 12-month period. We will not discriminate against you for exercising any of your rights under the CCPA.
REQUESTS MADE THROUGH AGENTS – You may designate, in writing or through a power of attorney, an authorized agent to make requests on your behalf to exercise your rights. Before accepting such a request from an agent, we will require the agent to provide proof you have authorized it to act on your behalf, and we may need you to verify your identity directly with us.
Disclosures of Personal Information for a Business Purpose
In the preceding 12 months, Wheel Pros has disclosed certain data from the following categories of personal information to the categories of recipients who registered for a newsletter or contest, or purchased product, for one or more business purposes:
User Data
Usage Data
Payment and Purchase Data
Contests, Surveys and Sweepstakes Data
Sale of Personal Information
Under the CCPA, a “sale” means providing to a third party personal information for valuable consideration. It does not necessarily mean money was exchanged for the transfer of personal information. We have taken substantial steps to identify whether any of our data sharing arrangements would constitute a “sale” under the CCPA. Due to the complexities and ambiguities in the CCPA, we will continue to evaluate some of our third party relationships as we wait for final implementing regulations and guidance. For example, it is currently unclear whether the use of certain types of advertising partners would be considered a sale under CCPA. We provide Usage Data to advertising partners, which enables us to provide you with interest-based advertising. If you prefer not to receive interest-based advertising, please opt out by going to your account privacy settings and using the tailored ads opt out toggle. For more information on interest-based advertising, please see our Privacy Policy and Cookie Policy. We will continue to update our business practices as regulatory guidance becomes available and provides clarity on what constitutes a sale transaction, particularly in the advertising ecosystem.
Contact Us
You may contact us by emailing us at info@WheelsAPE.com or using the ‘Contact Us’ form on the Privacy Centre.
If you have questions about our Privacy Policy or its application, please write to us at: info@wheelsAPE.com 
6/18 Star House 
3 Salisbury Road
Tsim Shatsui 
To improve your web experience, WheelsAPE International Holding Ltd. posts third party links to websites that are relevant. When you click on one of these links, you will be transferred out of our web site and connected to the web site of the organization or company that you selected. Because WheelsAPE International Holding Ltd. does not control these sites (even if an affiliation exists between our web sites and a third-party site), you are encouraged to review their individual privacy notices. If you visit a web site that is linked to our sites, you should consult that site’s privacy policy before providing any information.
This Privacy Policy may change from time to time, and any changes will be posted here. If we materially change our privacy practices to permit us to share more information about you than we stated we would share, or to permit disclosures of information about you to additional types of parties, we will take reasonable measures to inform you of these changes in advance. You will then have a reasonable opportunity to change you opt-out preference.
A link to our Legal Notice can be found on every page of an WheelsAPE International Holding Ltd. Internet property.